Head of Customer Solutions & Success (m/f/x)

🏡 100% Remote oder Hamburg

🌍 Wohnsitz in Deutschland 🇩🇪

Procuros GmbH is looking for a Head of Customer Solutions & Success (m/f/x) to be the face towards their customers, ensuring they derive maximum value from the company's product. In this role, you will build and lead a team, foster positive customer relationships, oversee onboarding, troubleshoot technical difficulties, and collaborate with internal teams. The ideal candidate has 7+ years of experience in a B2B role, technical understanding, strong communication skills, and team leadership experience.

Your responsibilities

• Act as the face towards customers, ensuring business value
• Foster positive relationships with customers
• Oversee onboarding, integration, and support
• Troubleshoot technical difficulties and lead technical meetings
• Collaborate with Sales, Product, and Tech teams
• Build, manage, and grow a team of stellar talent

Qualifications

• 7+ years of experience in a B2B Customer Solutions, Support, or Success role
• Coding or data science experience
• Experience building relationships with various customer types
• Excellent communication skills
• Highly organized with an entrepreneurial spirit
• Prior experience leading a team
• Fluency in German and English

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Benefits

• Ownership of projects
• Attractive compensation
• Career acceleration opportunities
• Appreciative work culture
• Personal and professional development
• Flexible working hours
• 30 days annual leave
• Gympass membership
• Dedicated time for social projects
• Remote working options