Procuros GmbH

šŸ” Procuros GmbH stellt ein

Head of Customer Solutions & Success (m/f/x)

Land

Deutschland

Ort

100% Homeoffice oder Hamburg

Zeit

Vollzeit

Eingestellt

28 MƤrz 2024
procuros.io
Jetzt bewerben

šŸ” 100% Remote oder Hamburg

šŸŒ Wohnsitz in Deutschland šŸ‡©šŸ‡Ŗ

Procuros GmbH is looking for a Head of Customer Solutions & Success (m/f/x) to be the face towards their customers, ensuring they derive maximum value from the company's product. In this role, you will build and lead a team, foster positive customer relationships, oversee onboarding, troubleshoot technical difficulties, and collaborate with internal teams. The ideal candidate has 7+ years of experience in a B2B role, technical understanding, strong communication skills, and team leadership experience.

Your responsibilities

  • Act as the face towards customers, ensuring business value
  • Foster positive relationships with customers
  • Oversee onboarding, integration, and support
  • Troubleshoot technical difficulties and lead technical meetings
  • Collaborate with Sales, Product, and Tech teams
  • Build, manage, and grow a team of stellar talent

Qualifications

  • 7+ years of experience in a B2B Customer Solutions, Support, or Success role
  • Coding or data science experience
  • Experience building relationships with various customer types
  • Excellent communication skills
  • Highly organized with an entrepreneurial spirit
  • Prior experience leading a team
  • Fluency in German and English

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Benefits

  • Ownership of projects
  • Attractive compensation
  • Career acceleration opportunities
  • Appreciative work culture
  • Personal and professional development
  • Flexible working hours
  • 30 days annual leave
  • Gympass membership
  • Dedicated time for social projects
  • Remote working options
Jetzt bewerben
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