Customer Success Engineer (m/f/x)

You will be working for our Product Connecta. Connecta is a secure online counselling tool for people in need of advice, developed by Virtual Identity in close partnership with top social welfare organisations. You will be supporting users in using our tool – and therefore helping more people get access to online counselling.

What you will do:

• Help our clients to get started with the product
• Support the users of our product with troubleshooting problems and answering questions
• Meet or exceed the expectations of our clients on response quality and timeliness of responses

What we expect:

• Strong experience in product support or related experience in a customer facing role
• Have sufficient technical knowledge to solve complex problems or gather information to escalate to level 3 support
• Ability to work independently with little direct supervision
• Real passion for solving customer issues
• Excellent verbal and written communication in English and German

Benefits

• Remote or VI office You decide if you want to work from home, the VI office or a mix of both.
• VI location hopping Work one week per year from any other VI office of your choice – Freiburg, Munich, Porto or Vienna. Paid by VI. No project reason needed.
• VI academy Take part in our wide range of cross location VI Academy trainings to evolve and grow aside from our daily business and connect with others.
• Flexible working hours Use our flexible working hours.
• Working abroad With EU passport, you can work up to 3 months per year remote from any EU country of your choice.
• Social day Take one workday per year for a charity work of your choice to help others.
• Personal development Book up to 8 weeks of 1:1 coaching with our personal coaches.
• Team events You and your team members each get 200 € per year for team activities.
• Unpaid vacation days Additionally to your vacation days, you can take up to 10 unpaid days.
• Leadership program Apply for our annual 1-year leadership program, focusing on personal development and improving leadership skills.
• JobRad leasing We support you with the lease of your JobRad bicycle.

About Virtual Identity AG

Wir bei virtual identity sind davon überzeugt, dass jedes Unternehmen digital werden wird. Der digitale Erfolg beruht dabei aus unserer Sicht auf zwei Kernkompetenzen. Die Fähigkeit, sich in Kund*innen hineinzuversetzen, um das zu schaffen, was für sie relevant ist und die Fähigkeit, aus Daten Erkenntnisse zu gewinnen, um Geschäftspraktiken zu optimieren. Wir nennen dies menschenzentriertes Unternehmenswachstum. Das machen wir mit 160 engagierten Kolleg*innen in München, Wien, Freiburg und Porto seit mehr als 25 Jahren. Wir sind stets auf der Suche nach neuen Talenten, die Lust haben, Digitales und sich selbst weiterzuentwickeln. Durch spannende Projekte, Trainings unserer VI Academy und vor allem der täglichen Zusammenarbeit.