Working Student | Customer and User Research

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

What will you be doing at DeepL?

You will be part of the highly motivated Customer and User Research team that informs DeepL’s strategic decisions with customer insights. Our growing team is responsible to reveal actionable customer and user insights via quality primary and secondary research. Your job is to support customer and user researchers to execute tasks like recruiting research participants, engaging customer panels in regular basis, cleaning and categorizing customer feedback data, etc. You will learn various of softwares and tools, market and user research methods, how Marketing and Product development is done in commercial practice; You will also actively participate in team activities and company wide events. You will have superior researchers coaching your skills and mentor your career development. Together with the researchers in the team, you will make a significant impact on building the best possible translation experience and overcome language barriers.

Your responsibilities

‐ Support the researchers to build a high quality customer panel. Design and execute panel recruitment campaigns, enrich panelist profile, incentivize panelists for participation in research projects, engaging panelists in regular basis, monitoring and updating the change of panelist profiles

‐ Together with the researchers and other teams to streamline the process of participants recruitment in various channels, write up guidelines and best practices for research practitioners to follow, support and execute participant recruitment project independently

‐ Under the supervision of the researchers, you are expected to execute data cleaning, categorizing tasks independently

What we offer

‐ Data at scale from products used by more than 100 million people worldwide

‐ Contemporary customer and user research tools for data collection, data analysis, insights repository and customer panel management

‐ A friendly, international, and highly committed team with a lot of trust and very short decision-making processes

‐ Meaningful work: We break down language barriers worldwide and bring different cultures closer together

‐ The opportunity to work in a diverse, challenging and international field of activity and to learn a lot in the process

‐ A comfortable office in Cologne, Berlin, or suitable equipment for your home office

‐ A very good reference: working for one of the strongest scale-ups in Europe

‐ Fresh fruit, snacks and drinks, billiards and table tennis, good mood

‐ Diese  Stellen­beschreibung  wurde  ursprünglich  auf  zu­h­ause­jobs.com  gepostet.

About you

‐ You are currently a student in Germany and able to work in this role for at least 1 year

‐ Strong oral and written communication skills in English, preferably fluent in one additional language

‐ BSc/BA/MSc/MA in Marketing, Psychology, Sociology, Communications, HCI, Journalism, Interaction Design or other related studies

‐ Preferably work experience in marketing, product development, market research or user research

‐ Solid skills in tools Microsoft Office, Google workplace. Ideally good skills in Python/R, SQL

‐ Good at storytelling when communicating customer insights and your ideas. You put yourself into customers’ shoes; you empathize customers’ pains

‐ A team player; you celebrate other’s success and care about others and thrive by giving and receiving constructive peer feedback

Please make sure to send your application in English. We're looking forward to hearing from you!