User Support Consultant (all genders)

🏡 100% Remote oder Berlin und Essen | 🌍 Wohnsitz in Deutschland 🇩🇪 |

AMANA, a LucaNet Company, is looking for a User Support Consultant (m/w/d) to join their growing team. In this role, you will provide assistance to customers using SmartNotes, helping them troubleshoot issues and ensuring they get the most out of the product suite. This fully remote position requires a strong communicator with finance knowledge, proficiency in MS Office, and a passion for helping customers. Join this period of sustainable growth and contribute to providing a best-in-class service to AMANA's customer base.

Your responsibilities

• Accompany users with onboarding & first use of SmartNotes
• Create articles for the knowledge database
• Handle enquiries for software development department
• Induct new colleagues into the job
• Support with special internal team topics
• Document customer interactions, problem solutions, and workflows in the ticket system
• Adapt processes
• Support sub-team service with enquiries
• Process customer enquiries independently or forward to appropriate internal contacts
• Advise and support customers on XBRL reporting process, SmartConverter, and XBRL Tagger for ESEF and BR filings
• Provide technical support for product-related questions, issues, or technical difficulties

Qualifications

• Finance knowledge, including terms such as balance sheet, P&L, ledger, Credit & Debit
• Strong communication skills in German & English (C1+)
• Proficiency in MS Office, especially Word & Excel
• Ability to help customers find solutions and overcome challenges
• Team player with the ability to work independently
• Resilience to see the bigger picture during challenges

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Benefits

• LucaFlex – Determine your work schedule and location according to your needs
• Mobile Work – Change of scenery to boost creativity and productivity
• Team Spirit – Regular team events and celebrations
• Learning & Development – Time, space, and budget for personal growth
• Charity Time – Time for volunteering
• Health & Wellbeing – Programs to stay fit, productive, and supported
• Generous vacations – Time to relax, travel, and recharge
• LucaNet.Engage – Employee development process
• Compensation and Company Pension Plan – Fair Pay, company pension plan, or pension allowances
• JobRad – Company-supported bike leasing
• Staff Discounts – Corporate benefits partner discounts