Senior User / Market Researcher (m/f/d)

At Jimdo, our mission is to help small businesses start, grow, and ultimately thrive online. Small businesses face new challenges with very little support or recognition. We know how hard this can be because we have been in their position. That’s where you can help us—by designing intuitive tools to help small businesses solve complex problems.

With a forward-leaning and self-driven attitude, we continue to find new ways to help our customers get their ideas out into the world. As a team, we run at a steady pace to achieving what we aim for. We learn best by gathering data, trying new things, and sometimes even falling down along the way. It’s the lessons we learn in the process that make us better problem-solvers for small business owners.

If you’re motivated by our mission and excited to roll up your sleeves, try new things, learn from mistakes, and make a difference to small businesses around the world, we would love to work with you.

Your Mission

As a Senior User / Market Researcher you are responsible for driving customer-centric decision-making at Jimdo. You will conduct qualitative and quantitative research to provide a deep understanding of the behaviors and needs of microbusinesses and self-employed. You are keen to evangelize market and customer research and user-centered thinking throughout the company.

Responsibilities

‐ Plan and lead qualitative and quantitative research projects aimed to provide actionable insights to improve our customer journey and drive the right company strategy

‐ Collaborate closely with internal stakeholders in Product, Data, Marketing and Corporate Strategy departments

‐ Provide recommendations based on data-driven researches

‐ Develop and enhance processes and formats to bring everyone at Jimdo close to their customers

‐ Guide product teams, designers and other stakeholders to do their own research

‐ Align user research activities across multiple teams, looking for synergies build user-centred practices in product and marketing teams

‐ Diese  Stellen­anzeige  wurde  zuerst  auf  zu­hau­sejo­bs.com  veröffentlicht.

Requirements

‐ 3-5 years experience in User Research, Market Research or a related field

‐ Background in user-centered product development, User Experience, Design Thinking or Marketing

‐ Hands-on experience in conducting qualitative and quantitative research projects end-to-end in-house and together with external agencies (e.g. user testing, ethnographic research, survey design, competitor analysis etc.)

‐ You are strong at communicating user needs to stakeholders and acting as a persuasive advocate for those needs

‐ German native speaker and English fluent

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.