Quality & Team Manager (m/w/d)

You're invited to join Yoummday as a freelance Quality & Team Manager, responsible for ensuring service quality for prestigious clients and overseeing up to 25 remote customer agents. Your mission includes conducting coaching sessions, call monitoring, language fluency in German, English, Romanian, French, or Italian, and leading engaging online workshops. Shape excellence with this remote opportunity!

Your responsibilities

• Oversee up to 25 freelance customer agents, providing guidance and support
• Conduct individual coaching sessions, call monitoring, and identify strengths/areas for improvement
• Analyze training needs, coordinate participation in relevant courses, and reflect on progress
• Lead engaging online workshops and project onboarding sessions
• Proactively identify process improvement opportunities and report successes to Operations Manager

Qualifications

• Successfully completed education with experience as a team leader, coach, or quality manager in customer service
• Proven leadership skills, excelling at motivating and supporting remote teams
• Excellent communication skills, conducting coaching sessions effectively
• Fluency in two or more languages, including German, English, Romanian, French, or Italian
• High standards for quality, diligent and systematic work ethic
• Confident and assertive demeanor, thriving in cross-functional and intercultural teams
• Strong initiative, drive for success, and a sense of humor

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Benefits

• Responsibility from day one in an agile company
• Collaboration with a diverse team, shaping fundamental growth
• High degree of freedom and autonomy
• Unique culture, high-performing, humorous team
• Work on global trends: Future of Work, Sustainability, Sharing Economy