Customer Success Manager (w/m/x)

🏡 100% Remote oder Hamburg | 🌍 Wohnsitz in Deutschland 🇩🇪 |

Procuros GmbH is hiring a Customer Success Manager (w/m/x) to be the face towards their clients, foster positive relationships, and ensure maximum value from their B2B communications platform. You will lead kick-off meetings, design customer success processes, collaborate with sales, product, and development teams, and have prior experience in a fast-paced B2B environment with technology products. Strong communication, sales, and data skills, as well as fluency in German and English, are required.

Your responsibilities

• Be the face towards clients and foster positive relationships
• Help clients successfully drive business value from products
• Ensure a positive onboarding, adoption, and expansion experience
• Lead and conduct kick-off meetings with clients and internal stakeholders
• Design customer success processes to scale the B2B communications platform
• Collaborate with development team to integrate platform and troubleshoot technical issues
• Collaborate with sales and product teams to build and improve platform from a customer’s perspective

Qualifications

• 3+ years of experience in a B2B Customer Success or Account Management role
• Prior experience with technology products, ideally SaaS
• Experience in up- & cross-selling, previously held a quota, and consistently reached your targets
• Deeply empathic towards customer needs
• Enjoy finding expert solutions for customer needs
• Team-player and enjoy collaborating with other departments
• Highly organized with an entrepreneurial spirit and hands-on mentality
• Problem-solver who seeks to remove hurdles for customer and internal teams
• Strong communication, sales, and data skills
• Fluency in German and English

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Benefits

• Ownership of projects from day one
• Attractive compensation
• Opportunities to accelerate your career
• Appreciative work culture
• Personal and professional development opportunities
• Yearly learning budget, regular feedback, and coaching sessions
• Office in Hamburg or 100% remote working
• Flexible working hours
• 30 days annual leave
• Gympass membership, dedicated time for social projects, and free drinks and snacks