Customer Service Manager (f/m/d) B2B

Customer communication is your passion. You know what your customers need before they say it and are able to make complex issues understandable. You know the importance of positive customer relationships and communicate confidently with business customers. As part of Customer Success Management, you are the first point of contact for all service issues, both for our customers and for colleagues from Customer Success Management. The success of your customers and their online stores is your goal and your motivation - day after day.

• Reactive customer service - You work closely with our Customer Success Management and are responsible for responding to all service issues related to the Trusted Shops membership of our online retailers.
• Structured Customer Communication - You are responsible for organizing inbound calls and emails. You will also assist in the preparation and implementation of various communication campaigns.
• Fast, accurate and prudent - In this role, you are responsible for all inquiries from customers in the DACH market as part of the team and ensure that inquiries are answered quickly and that the Customer Success Managers are informed of critical issues.
• Committed, friendly and forward-thinking - you live classic customer service and are highly structured and analytical. You don't just want to see your customers happy, you want to make them successful!

Your profile

• At least 2 years of experience in active customer communication
• Good understanding of the challenges in the SAAS environment, as well as affinity for the e-commerce industry
• Strong communication skills, structured approach, organizational skills and hands-on mentality
• Ideally already experience with CRM systems (e.g. Salesforce)
• German language skills at native speaker level (C2), as well as very good English skills (C1)

What we offer you

• New Work: remote or flexible working from Germany, Spain, UK, Netherlands, Poland, France
• Permanent contract with Europe's trusted brand
• 30.5 days holiday
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Team events (summer party, Christmas party, unit events)
• Health Pass (free online and offline sports, fitness and health courses)

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Dieses  Stellen­inserat  wurde  ursprünglich  auf  z­uhause­jobs.com  gepostet.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.