🏡 100% Remote, nur Homeoffice | 🌍 Wohnsitz weltweit 🌍 |
Whatnot, a livestream shopping platform backed by prominent investors, is hiring a German-speaking Customer Experience Agent (m/w/d). You will be responsible for ensuring a positive user experience, resolving customer issues, and becoming an expert in Whatnot's products and systems. Relevant skills include 2+ years of support experience, fluency in English and German, ecommerce knowledge, and experience with customer-facing systems.
Your responsibilities
- Interact with buyers and sellers with a customer-first attitude to ensure a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
- Become an expert in Whatnot's product, processes, and systems to drive positive outcomes for users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Qualifications
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluency in English and German, with an understanding of the DACH market
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer first / serving customers
- Proactive problem-solving and process-improving mindset
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Diese Stellenanzeige wurde ursprünglich auf zuhausejobs.com veröffentlicht.
Benefits
- Flexible Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
- Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement
- Pension plan
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work
- Equivalent benefits in local currency