UX Researcher (m/f/x)

Do you want to use your passion and talent to make consumption more sustainable?

Since 2017, we saved over 100,000,000 kg of CO2 by selling refurbished equipment, while 3.5 million trees have been planted, mainly with our partner, the NGO Eden Reforestation.

We are passionate about sustainability and we are the fastest growing marketplace for refurbished products in Europe.

Our Product team is looking for a UX Researcher (m/f/x). In this position, you will help to shape the refurbed user experience across all our products by providing high-quality, well-documented research findings for the respective teams.

Together with you we want to make consumption more sustainable and build the leading marketplace for refurbished products in Europe. Join us on our mission! #TalentForFuture

Who You Are

‐ You are passionate about User Research and have at least 3 years experience in UX Research

‐ You have a great understanding of qualitative research methods

‐ You have experience with various methods of research, such as usability studies (moderated and unmoderated), surveys, contextual interviews and card sorting

‐ You can document and present research clearly

‐ You have a people-focused mentality and want to help create products/features that truly have meaningful impact

‐ You have experience working with data and are able to connect the dots between qualitative and quantitive insights

‐ You have excellent communication and presentation skills

‐ You are able to be objective in evaluating your own work and comfortable with new contexts

‐ You are hungry to learn, improve and grow within the company

‐ You are proactive and able to work autonomously

‐ You care about the world and want to spend your time making a difference

‐ You are fluent in English

What You Will Do

‐ Work with the Head of Product and Head of UX to prioritize and plan generative research

‐ Collect actionable insights through user testing, user interviews, competitor analysis, surveys and more

‐ Gather and summarise complex findings across multiple types of research to ensure that conclusions are fair and backed by good qualitative data

‐ Present research to relevant colleagues and teams

‐ Document findings in Dovetail and maintain our UXR repository in Notion

‐ Collaborate on further improving UXR Ops

‐ Work with our data analysts, you’ll use both qualitative and quantitative data to help designers create beautiful, insight-driven, user-centred designs

‐ Work with small multi-disciplinary teams (squads) made up of representatives from engineering, product, product insights, among others

‐ Build effective relationships with stakeholders and encourage a user centric mindset

‐ Prioritise UX Research projects across teams (create timelines, plan objectives, and deliver related insights to guide the team for further steps)

‐ Use the following tools: Calendly, Dovetail, Figma/FigJam, Google Analytics, Hotjar, Looker, Miro, Notion, Pollfish, Userzoom, Typeform

Why You Will Enjoy Working With Us

Our Culture and Values:

‐ Decisions should be made based on facts and not by hierarchy levels? We sure think so!

‐ We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.

‐ You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!

‐ No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

‐ You can take unlimited number of trainings we are offering you through LinkedIn learning.

‐ Additionally, we are partnering with Likeminded, offering you private sessions with experts for your personal growth and mental health.

‐ Dieses  Stellen­inserat  wurde  zuerst  auf  z­uhause­jobs.com  gepostet.

Flexibility:

‐ We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.

‐ Work from home or in our modern and sustainable office in the heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee & drinks in the office 😊

…and much more! See https://careers.refurbed.com/ for further insights!